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New monsoon rs400 mister not working
#1
So I got the new Monsoon rs400 as soon as they were shipped into the US. worked awesome for a few weeks...
now it doesn't mist at all. In the timer mode, or just the on mode. I can hear the timer click (relay probably) but no water is being put out. anyone else have this issue? I have emailed the customer service. I read another board and someone had this issue, and they were sent a new top, but had the same issue. After a wait, and spending $130 I really want this thing to work.

there is a model number on the back - Pt-2495 and a date of 4/11 so this is the new model.
2 young leuc
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#2
Man....that's GOT to hurt the Exo brand.

I think a barrage of negative Facebook comments is in order on this.
https://www.facebook.com/dartden/

https://twitter.com/DartDen


"Time flies like an arrow, fruit flies like a banana".
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#3
Yeah I thought so to. I left one. >Sad
2 young leuc
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#4
areenders Wrote:So I got the new Monsoon rs400 as soon as they were shipped into the US. worked awesome for a few weeks...
now it doesn't mist at all. In the timer mode, or just the on mode. I can hear the timer click (relay probably) but no water is being put out. anyone else have this issue? I have emailed the customer service. I read another board and someone had this issue, and they were sent a new top, but had the same issue. After a wait, and spending $130 I really want this thing to work.

there is a model number on the back - Pt-2495 and a date of 4/11 so this is the new model.

My old version just died out completely.
Its 7 mo. old so I am going to get it replaced...
Damn it, now I hear the this... the new versions stink as well.
It is too bad because the concept was very good.
Zoo Med should come out with a version now with no bugs in it and put egg all over Exo's face!!
Todd
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#5
I saw these at the NARBC definately not impressed, for $130 a MistKing system is a better deal all around.
-Beth
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#6
So the one I got was advertised as the "New" version. the date on the back is 4/11 and said pt2495. but I saw a picture online and it had a different bulkhead. but maybe someone just did a mod to fix the issue.
any ideas one the date they shipped the new one?
2 young leuc
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#7
areenders Wrote:So I got the new Monsoon rs400 as soon as they were shipped into the US. worked awesome for a few weeks...
now it doesn't mist at all. In the timer mode, or just the on mode. I can hear the timer click (relay probably) but no water is being put out. anyone else have this issue? I have emailed the customer service. I read another board and someone had this issue, and they were sent a new top, but had the same issue. After a wait, and spending $130 I really want this thing to work.

there is a model number on the back - Pt-2495 and a date of 4/11 so this is the new model.


OH, damn, thats not very good to hear, I just packed up my first monsoon that failed and sent it back to Hagen to get replacement.
Now your telling me replacement is going to $uCk as well when I finally get it?
aaargh.
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#8
Venutus1 Wrote:OH, damn, thats not very good to hear, I just packed up my first monsoon that failed and sent it back to Hagen to get replacement.
Now your telling me replacement is going to $uCk as well when I finally get it?
aaargh.


I'm not sure. I am thinking I have have been shipped an old one. not sure what the date it that they started the new ones, or if the model numbers are the same. hagen is supposed to be sending me a prepaid label to ship it back in, but I am guessing that is going to be a LONG process. which sucks because I am going to be out of town in a few weeks. I wish i could just get a refund and buy a mistking. I don't want an ugly bucket sitting around my house, but if it's actually going to work I'll deal with it. anyone have photos of the changes between the 1.0 and the 2.0 exo terra monsoon? thanks
2 young leuc
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